Seasonal Rental Crew - Standley

About the role

The Rental Crew is RMP’s heart and soul. You are the primary point of contact for our guests and wield the most influence over their experience with us. We are seeking passionate, kind, and hardworking individuals who are ready to share the S.T.O.K.E. on the water every single day. If you thrive in a fast-paced, physical, and people-first environment, we want to hear from you.

Responsibilities

• Be the first and most important factor in maintaining guest safety. Ensure all RMP and Reservoir safety protocols are followed without exception.
• Expertly fit every guest with a life jacket (PFD), clearly convey paddling and safety protocols to groups of up to 20 people, and participate in ongoing safety training.
• Greet every guest with genuine enthusiasm and set the tone for an unforgettable adventure.
• Manage boards, kayaks, reservations, and timing while keeping the energy positive and seamless.
• Handle the daily setup and breakdown of the location, ensuring every board, paddle, and PFD is clean, organized, and guest-ready.
• Operate our reservations and point-of-sale system using a tablet, all while managing the "moving parts" of a busy rental hub.
• Show up to work ready to tackle the challenges the day presents by anticipating problems and creating solutions.
• Guide nervous first-timers, welcome guests of all abilities and backgrounds, and treat every person who walks up to the rental counter like an old friend.
• Fit guests for gear and inspire them to respect the natural environment they are about to enjoy.
• Participate in keeping our shoreline and waterways clean and healthy, role modeling responsible practices for our guests and community.

Physical Requirements

• This job is intensely physical. Must be able to lift 45+ lbs repeatedly throughout the day, including loading and unloading boards from overhead racks, carrying life jackets, and assisting guests in and out of water craft.
• Must be able to stand for 4-6 hours at a time, actively organizing gear and assisting guests in a dynamic outdoor environment.
• Must be able to work outdoors in all conditions—rain or shine—without air conditioning.

Other Requirements

• Must be able to work at least two full shifts per week (shifts are typically 8-10 hours).
• Must have reliable transportation.
• Must possess a valid CPR/First Aid certification before beginning work.

Compensation & Perks

• Competitive hourly wage (based on experience).
• The ultimate perk: Free RMP paddleboard rentals on your days off to go share the S.T.O.K.E. with your own friends and family.
• Employee discounts on retail gear.
• The chance to be part of a fun, tight-knit team that values purpose as much as profit.