Seasonal Pool Security Officer

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Aid sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Absorb and supervise the pool area, being able to work in all weather conditions, indoors and outdoors.
• Perform other duties as assigned by LP and Rooms Division Management.

Qualifications

• Minimum one year security/loss prevention experience and/or customer service role with consistent guest interaction and guest resolution responsibilities.
• Must be First Aid and CPR certified and/or willing to receive such training.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers. This includes via email, telephone and two way radio.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment.
• Excellent customer service, service recovery and problem solving skills.
• Must be able to reach various areas of the hotel at a rapid pace if necessary.
• Strong verbal and written communication skills, with the ability to complete incident reports and participate in investigations.
• Maintain confidentiality and exercise sound judgment when handling sensitive matters.
• Must be able to work a variety of shifts, including weekends and holidays.
• Must be able to work indoors/outdoors in extreme temperatures assisting with supervision of pool activity as assigned.
• Maintain physical fitness to perform the essential functions of the job, including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.