Seasonal Pool Attendant/Host (Pomelo)

Job Functions

• Greet guests upon arrival, lead them to their table, and provide menus.
• Work with management to ensure each guest is happy and all requests are met.
• Communicate with kitchen and restaurant staff to maintain the efficient flow of the restaurant.
• Relay messages regarding reservations/large parties to bussers, wait staff, kitchen staff, and food runners.
• Aid the other bartenders in monitoring and coordinating the day-to-day operations of the bar during each shift and ensure all FOH SOPs are duly followed and fully executed.
• Provide outstanding customer service in assigned areas, coordinate amenity readiness, replenish supplies, and handle special requests for guests as appropriate.
• Set up and take down of umbrellas, loungers, and other pool furniture.
• Ensure the swimming pool and surrounding area are clean and safe for guest occupancy.
• Provide guests with towels, shade, refreshments, and attend to their requests.
• Maintain the safety of guests and report any damages or incidences to the supervisor.
• Enforce safety protocols as set out by the hotel.
• Deliver and maintain the Forbes 5-Star level of service.
• Maintain complete knowledge of and ensure staff's compliance with all departmental/HHG policies and procedures.

Physical Demand

• Able to bend, stoop, reach, and lift up to 50 lbs.
• Able to stand for prolonged periods of time or entire shift.

Meetings & Communication

• Be available for any Restaurant mandatory meeting or training.
• Reports immediately on any major product defect or any major guest issue and takes all necessary corrective actions.
• Ensures smooth communication with all restaurant or hotel staff and leadership.
• Keeps current with trends in the restaurant industry.

Attire, Language, and Behavior

• Is always neatly dressed and groomed, and always behaves and speaks according to Hôtel Swexan, HHG Division, and Harwood International standards of excellence and image.
• Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.

Competencies

• Positive attitude
• Strong attention to detail
• Sense of urgency
• Strong decision-making abilities
• Reliable and dependable
• "Can-do", team-oriented attitude
• Possess friendly and helpful customer service
• Ability to think quickly on their feet and multitask with ease
• Clean and organized working habits
• A commitment to learn
• Ability to dress “date ready” for all shifts