Seasonal PM Host

About the role

The Host at Asbury Ocean Club Hotel greets and seats guests, manages reservations, communicates with the service team, and ensures the dining room flows smoothly. This role is crucial in setting the tone for a memorable dining experience.

Responsibilities

• Meets arriving customers with a cordial greeting and escorts them to their assigned tables.
• Solicits rapport and accommodates special needs or requests.
• Assigns sections and notifies servers of new seats.
• Processes payments, counts back change, and verifies accuracy of guest checks.
• Elicits feedback from departing customers and distributes and accounts for all checks.
• Balances and reconciles reports at the end of each shift.
• Maintains a clean and attractive restaurant environment.
• Reports any maintenance or housekeeping discrepancies to management.

Qualifications

• High school diploma or equivalent.
• Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.
• Knowledge of standard cash handling procedures and computerized cash register systems.
• Basic customer service skills, restaurant operations, and food service principles.

Physical Demands

• Standing and walking during entire shift.
• Carrying, lifting, and bending.
• Using hands and arms to grasp handles and push buttons.
• Handling coins and writing utensils.
• Communicating verbally and in writing in English.
• Dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Working on more than one task at a time.