Seasonal Part Time Brand Ambassador
About the role
Ralph Lauren Corporation is seeking enthusiastic and dedicated individuals to join our team as Brand Ambassadors. This position offers a unique opportunity to provide exceptional customer service, engage with customers, and contribute to the success of our retail operations.
Responsibilities
- Provide excellent customer service, ensuring a customer-first mindset at all times.
- Understand and meet individual Key Performance Indicators (KPIs) such as Sales Per Hour (SPH), data capture, and utilize relevant tools and resources to drive performance.
- Collaborate with the team to achieve monthly, quarterly, and annual sales targets, adhering to the brand’s policies and procedures.
- Utilize the Polo Connect program to connect with customers and enhance their shopping experience.
- Demonstrate passion and knowledge of fashion and styling, educating customers on available programs, initiatives, and resources.
- Assist customers in the fitting rooms, providing accurate sizing advice and maintaining store standards.
- Maintain store visual standards and adhere to company guidelines and visual techniques.
- Support operational activities such as floor sets, replenishment, and other tasks as needed.
- Participate in company trainings and provide feedback to management on product feedback, category opportunities, or needs.
- Balance tasks effectively, prioritizing the Ralph Lauren experience and ensuring the customer experience remains the top priority.
- Work flexible schedules, including days, evenings, weekends, overnight shifts, and travel (as required).
- Build and maintain positive working relationships with customers, management, and colleagues, fostering a professional and inclusive environment.
Requirements
A retail experience or similar industry experience in a complex, high-volume, or high-profile environment is preferred. Candidates should possess strong communication skills, be able to navigate the sales floor, stock/dressing room, cash wrap, and office areas, and lift up to 30 lbs. They must also be able to work flexible hours, including overnight shifts and travel (as required).
Qualifications
Ability to effectively communicate with customers and store personnel, maneuver around the sales floor, stock/dressing room, cash wrap, and office areas, and lift up to 30 lbs. Must be able to stand, move, and walk for extended periods. Must be able to work flexible schedules, including days, evenings, weekends, overnight shifts, and travel (as required).
Skills
Passion for fashion and styling, ability to educate customers on available programs, initiatives, and resources, strong communication skills, and the ability to work in a fast-paced, high-volume environment.
Benefits
At Ralph Lauren, we offer competitive compensation packages, comprehensive benefits, and opportunities for growth and development. Our employees enjoy a supportive and inclusive workplace culture, where they can thrive and make meaningful contributions to our brand.
Pay
Competitive hourly rate based on experience and qualifications.
Schedule
Flexible schedule to accommodate business needs, including days, evenings, weekends, overnight shifts, and travel (as required).