Seasonal Office Support Associate

Responsibilities

• Supports branch managers and employees through a variety of tasks related to organization and communication.
• Communicate with customers and vendors via phone and email, ensuring accurate and timely completion of administration tasks.
• Maintain professional relationships with customers and assist in increasing sales and marketing of customer training opportunities.
• Answers and directs all incoming phone calls.
• Serves as the first point of contact for the sales team, handling phone calls and emails accurately and promptly.
• Manages all office work such as data entry, copying, and maintains an organized filing system.
• Forwards invoices to accounts receivable as directed and maintains records and files for customer and vendor information.
• Collaborates with human resources and customer training coordinator to ensure smooth running of branch trainings for customers/employees.
• Aids in training classes by enrolling students, following up with reminder calls, maintaining waiting lists, ordering refreshments, and setting up classrooms.
• Maintains inventory of office supplies and places orders as needed.
• Supports the customer coffee area by replenishing stock and making coffee as necessary.
• Performs any other duties as assigned by the Branch Manager and assists in other areas of the branch and company as necessary.

Qualifications

• Strong organizational and project management skills.
• Proficiency in Microsoft Office with aptitude to learn new computer applications.
• Experience with Eclipse is a plus.
• Polished and professional demeanor in person, online, and via phone.
• Detail-oriented, proactive, and driven to execute high-quality work on time.
• Able to multi-task and manage various projects simultaneously, providing clear status updates.
• Excellent oral and written communication skills.
• Bilingual is a plus.

Company Values

• Safety: Prioritizes safety at work and ensures employee safety.
• Customer Focused: Takes the perspective of customers, anticipates their needs, and responds quickly.
• One Team: Collaborates with the team to achieve the common goal and leverages team strengths.
• Own It: Takes initiative, acts with urgency, does things right the first time, and acts with integrity.
• Innovate: Embraces and creates change that drives continuous improvement and provides customer-valued solutions.

Benefit Overview

• Competitive wage.
• Health and wellness benefits including medical, dental, vision coverage, and options for supplemental care.
• PTO, safe harbor 401(k), holiday pay, parental bonding time, and employer-paid life insurance and short-term disability.
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance.
• Virtual care/telehealth options, HSA, FSA, wellbeing program, EAP, tuition reimbursement, referral bonus program, service milestone recognition program.
• Continuous improvement and investment in people, commitment to superior customer experience.

Compensation Schedule

May-September Only, Monday - Friday 7am - 5pm, Rotational Saturday's 7am-12pm
Salary: $17/hour - $19/hour