Seasonal Museum Associate (Visitor Services & Store)

Responsibilities

• Greets individuals and bus groups, provide orientations and recommendations for different experiences guests can engage in while on campus.
• Sells Studio, Gallery, and Tour experiences to visitors, and gain understanding of POS and reservation systems.
• Answers phones, direct calls, and provide guests with assistance with online bookings over the phone.
• Open and close duties as assigned.
• Aids customers with their purchases by being familiar with Store Merchandise.
• Serves as a cashier in the café, following all health & safety practices; willing to obtain TIPs Certification.
• Replenishes inventory, stock, and display merchandise in an attractive and neat manner.
• Open and close duties as assigned.
• Explains the benefits of Membership to new visitors by being familiar with Membership options.
• Assists with museum events and special experiences.
• Supports overall museum operations, and mission as well as safety policies to ensure the safety of the collections, staff, and facility.
• Other duties as assigned.

Requirements

• Demonstrated ability to use standard workplace technology, including Microsoft Office applications (Outlook, Word, Excel), shared calendars, email, cloud-based file storage, and collaboration tools (e.g., Teams).
• Must be able to follow documented procedures, maintain accurate digital records, and quickly learn and reliably use museum systems to support efficient workflows and clear communication.
• Personable with excellent communication skills.
• Work confidently, courteously, and efficiently in a busy environment.
• Comfortable using a variety of technology systems, and willing to help visitors engage with digital technology (Mobile App) while on campus.
• Enjoys interacting with customers and making recommendations.
• Desire to help people have great experiences.
• Interest in visual arts with a curiosity to learn about Norman Rockwell and Illustration art.