Seasonal Licensed Healthcare Team Lead

About the role

As a Team Lead working hybrid as needed by the business, you’ll be a part of creating and delivering amazing customer experiences while also experiencing TTEC’s award-winning employment and company culture.

Responsibilities

• Prepare individuals for success by effectively teaching skills, reinforcing knowledge, and assessing readiness
• Create an engaging environment that supports performance and retention
• Motivate your team to make sure they’re on track to meet performance goals while ensuring a consistently high-quality customer experience
• Answer associates' questions, issues, and customer escalations as the first line manager for your team
• Report to the Ops Manager and act as a leader, encouraging and motivating your team to resolve issues, accomplish goals, and influence their career mobility
• Manage multiple, complex, ongoing tasks, systems, and projects while monitoring absence and attendance of your team
• Motivate and mentor your team with an open, honest manner and provide feedback and acknowledge a job well done

Requirements

• An active Resident State Health Insurance License
• Average of 2 years of experience in a supervisory or management role
• A minimum of an Associate degree, technical school, or equivalent work experience
• Knowledgeable in utilizing cutting-edge technology to analyze team performance metrics, identify trends, and support data-driven decision-making
• A high level of flexibility and resilience, with the ability to thrive in changing environments and manage performance effectively
• A customer-focused mindset
• Computer experience with MS Office, customer relationship management applications, and learning management systems
• Excellent verbal and written communication skills, with the ability to clearly articulate information, deliver effective coaching, and engage diverse audiences

Qualifications

• Customer-focused mindset
• Ability to engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
• Mentor and inspire others

Skills

• Customer relationship management applications
• Learning management systems

Benefits

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

Pay

The anticipated range for individuals expressing interest in this position is $22 - $23 per hour.

Schedule

Work as needed by the business.