Seasonal Key Holder

Key Responsibilities

• Deliver a warm, personalized customer experience during peak holiday shopping periods
• Share product knowledge and storytelling to inspire thoughtful, intentional purchases
• Support the team in building lasting connections with new and returning customers
• Lead by example on the sales floor, modeling service standards and energy
• Aid in onboarding seasonal associates and mentoring team members
• Foster a supportive, collaborative environment during high-volume days

Store Operations & Merchandising

• Perform opening and closing responsibilities with accuracy and reliability
• Assist with holiday inventory receiving, stocking, and floor replenishment
• Maintain visual standards that showcase Topdrawer’s curated assortment

Sales & Business Support

• Contribute to daily sales goals, conversion, and AOV
• Help ensure store cleanliness, presentation, and readiness at all times
• Stay up-to-date on product knowledge and promotions

About Topdrawer

We make objects for people who are curious about the world. We make fountain pens, notebooks, watercolors, leather goods, house shoes, sunglasses, and other tools that help people think, create, travel, and live with greater attention.

To be lost is not always a problem to solve. It is often where discovery begins. We make tools for those moments. A pen to discover what you think. Paper to give shape to an idea. Watercolors to slow down and see more carefully. Objects to carry through the world. House shoes that mark the transition from the outside world to the sanctuary of home.

Designed between Boston and Tokyo, our products are developed with exceptional makers, craftspeople, and industrial designers around the world. We seek lasting materials, enduring construction, and timeless utility—not because objects are meant to be admired, but because they are meant to be used.

The best tools earn their place quietly and become more valuable with time.

Seasonal Key Holder – Role Overview

As a Seasonal Key Holder at Topdrawer, you are a frontline leader who helps bring our brand to life during the busiest and most exciting time of the year. From November through mid-January, you will support exceptional customer experiences, maintain visual standards, and ensure smooth day-to-day store operations during the holiday season. You will take ownership of opening and closing responsibilities, support the team through peak traffic, and create a welcoming environment that reflects the spirit of Topdrawer. This is an ideal opportunity for someone passionate about creativity and customer service who thrives in a fast-paced, team-oriented environment.

Qualifications

• Experienced retail associate or key holder (2+ years preferred)
• Reliable and committed to working through the full holiday season
• Warm, dependable, and energized by building customer relationships
• Detail-oriented, adaptable, and able to multitask in a fast-paced environment
• Passionate about creativity, design, and intentional living