Seasonal IT Client Support Analyst
About the role
CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you. CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other. CLA is growing and seeking to hire a Seasonal IT Client Support Analyst to join our talented Information Technology team. The position will start in December 2026 and last through April 2027.
Responsibilities
- Respond to chat support requests from CLA clients and Internal CLA members.
- Troubleshoot and resolve basic log-in and application navigation issues.
- Log detailed activities, and track requests utilizing an incident management database.
- Be able to work independently as well as in a team setting by sharing support experiences and issues.
- Cultivate a working knowledge of IT ticketing system and chat support.
- Demonstrate strong verbal and written communication skills.
- Strong customer service skills.
Skills
- Excellent interpersonal skills with the ability to communicate at all levels.
- Strong problem solving and creative skills.
- Ability to exercise sound judgment.
- High level of integrity and dependability.
- Strong sense of urgency and results-orientation.
Requirements
- Minimum 1 year experience working in customer service and providing IT support.
- High school diploma or equivalent.
Benefits
Wellness at CLA: To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.