Seasonal Holiday Retail Manager- Lehigh Valley Mall

About the role

As the Local Manager for Cherry Hill Programs, you will lead the team responsible for creating magical holiday memories for children and families. You’ll oversee daily photo operations, drive sales and service excellence, and ensure every family enjoys a memorable Santa visit, exceptional photo experience, and outstanding guest service from start to finish.

Responsibilities

• Foster a positive, team‑focused work environment.
• Create schedules and ensure proper staffing coverage.
• Recruit, hire, train, and onboard team members.
• Oversee daily operations and site performance.
• Respond promptly to business calls and emails.
• Drive sales, cash‑handling compliance, and team performance.
• Verify and submit daily deposits and financial paperwork.
• Coach team members to deliver exceptional guest service.
• Build strong relationships with venue partners and vendors.
• Partner with host venues to support efficient operations.
• Resolve guest concerns and ensure positive experiences.
• Manage seasonal setup, breakdown, and equipment security.
• Perform additional duties as assigned.

Requirements

• Must be at least 18 years of age.
• Strong communication, organization, time management, and problem‑solving skills.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre‑season training.
• Flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Ability to work approximately 40 hours per week, with additional hours as business needs require.
• Ability to lift and carry equipment up to 10‑25 pounds and stand for prolonged periods.

Preferred qualifications

• Previous leadership or management experience in retail, hospitality, customer service, or a similar environment.
• High school diploma or equivalent.
• Proficiency with Microsoft Office and other business technology.
• Experience managing teams or operations across multiple locations.
• Demonstrated success driving sales, guest experience, and operational results.
• Experience with scheduling, training, coaching, and developing team members.

Benefits

• Same‑day pay options for early access to your paycheck.
• Employee Referral Program.
• Exclusive holiday perks for you & your family:
  • One free visit with Santa for friends and family.
  • 10 photo prints.
  • 10 free holiday cards from Shutterfly.
  • A personalized digital message from Santa, powered by Portable North Pole.
  • 3 free months of access to Pixie Post, our digital greeting‑card platform.
• Opportunities beyond the season – potential return for future holiday seasons and growth within the souvenir photography division.
• A fun, fast‑paced environment where you lead a team that creates memorable experiences for families.

Schedule

Flexible schedule required, including evenings, weekends, holidays, and peak retail periods. Approximate workload is 40 hours per week, with additional hours as business needs dictate.