Seasonal Holiday Retail Assistant Manager - Fair Oaks Mall

Cherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions, and destinations across North America, Cherry Hill Programs contributes millions of holiday and souvenir experiences for children and families, year after year.

About the role

As an Assistant Local Manager you’ll work alongside the Local Manager to help lead the team responsible for creating magical holiday memories for children and families. You’ll support daily photo operations, motivate and develop the seasonal team, drive sales and service excellence, and ensure every family enjoys a memorable Santa visit, exceptional photo experience, and outstanding guest service from start to finish.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies.
• Support opening‑day preparations, including hiring completion, inventory, equipment setup/testing, scheduling, training, and opening/closing procedures.
• Capture photos and help guests choose memorable souvenirs to take home (photography experience not required).
• Resolve customer concerns and service issues to support a positive guest experience.
• Lead by example and reinforce procedures set by senior management.
• Troubleshoot technical issues and escalate to IT or Local Management as needed.
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks.
• Perform other duties as assigned.

Requirements

• Must be at least 18 years of age.
• Strong communication, organization, time‑management, and problem‑solving skills.
• Comfortable handling cash and sales transactions.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre‑season training.
• Flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Minimum of 20 hours per week or as needed.
• Ability to lift and carry equipment up to 10‑25 pounds and stand for prolonged periods.

Nice to have:

• Previous leadership or management experience in retail, hospitality, customer service, or a similar environment.
• High school diploma or equivalent.
• Experience managing teams or operations across multiple locations.
• Demonstrated success driving sales, guest experience, and operational results.
• Experience with scheduling, training, coaching, and developing team members.

Benefits

• Build valuable leadership experience in team leadership, staffing, scheduling, coaching, sales performance, problem‑solving, and guest experience.
• Flexible scheduling to fit your lifestyle.
• Same‑day pay options for early access to your paycheck.
• Employee Referral Program.
• Fun, fast‑paced environment where you lead a team that creates memorable experiences for families.
• Opportunities beyond the season – potential return for future holiday seasons and growth within the souvenir photography division.
• Exclusive holiday perks for you and your family: one free visit with Santa (including 10 photo prints and 10 free holiday cards from Shutterfly), a personalized digital message from Santa, and three free months of access to Pixie Post digital greeting card platform.

Schedule

The season is short; spots fill quickly. Availability required for evenings, weekends, holidays, and peak retail periods, with a minimum of 20 hours per week or as needed.