Seasonal Holiday Retail Assistant Manager - Ballston Quarter

Cherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions, and destinations across North America, the company contributes millions of holiday and souvenir experiences for children and families each year.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies.
• Support opening‑day preparations, including hiring completion, inventory, equipment setup/testing, scheduling, training, and opening/closing procedures.
• Capture photos and help guests choose memorable souvenirs to take home (photography experience not required).
• Resolve customer concerns and service issues to support a positive guest experience.
• Lead by example and reinforce procedures set by senior management.
• Troubleshoot technical issues and escalate to IT or Local Management as needed.
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks.
• Perform other duties as assigned.

Requirements

Must Haves:

• At least 18 years of age.
• Strong communication, organization, time‑management, and problem‑solving skills.
• Comfortable handling cash and processing sales transactions.
• Ability to lead a team, work independently, and make sound decisions.
• Availability to attend required pre‑season training.
• Flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Minimum availability of 20 hours per week or as needed.
• Ability to lift and carry equipment up to 10‑25 lb and stand for prolonged periods.

Nice to Haves:

• Previous leadership or management experience in retail, hospitality, customer service, or a similar environment.
• High school diploma or equivalent.
• Experience managing teams or operations across multiple locations.
• Demonstrated success driving sales, guest experience, and operational results.
• Experience with scheduling, training, coaching, and developing team members.

Benefits

• Build valuable leadership experience in team leadership, staffing and scheduling, coaching, sales performance, problem‑solving, and delivering exceptional guest experiences.
• Flexible scheduling to fit your lifestyle.
• Same‑day pay options for early access to your paycheck.
• Employee Referral Program.
• A fun, fast‑paced environment where you’ll lead a team that creates memorable experiences for families.
• Opportunities beyond the season – return for future holiday seasons and explore growth opportunities within the souvenir photography division, where available.
• Exclusive Holiday Perks for you & your family:
  • One free visit with Santa for friends and family, including 10 photo prints, 10 free holiday cards from Shutterfly, and a personalized digital message from Santa (powered by Portable North Pole).
  • Three free months of access to Pixie Post, the digital greeting‑card platform.

Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team with a variety of backgrounds and experiences is the best way to bring our mission to life. Cherry Hill Programs strives to provide a positive work environment that values safety, diversity, integrity, and collaboration.