Seasonal Guest Services Representative

Job Responsibilities

• Greet all arriving and departing guests warmly to create a positive first and last impression.
• Provide accurate information about the company/winery to visiting guests, as well as over the phone.
• Share precise details about our wine club and mailing lists while encouraging guests to sign up.
• Handle cash, credit or check transactions for customers.
• Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees.
• Wine shop line/crowd control.
• General housekeeping duties to ensure the appearance and cleanliness of the tasting room are up to or exceed standards.
• Assist with all elements of winery and private event set up, execution, and break-down as instructed by the tasting room management team.
• Support management with the effective, tactful, and professional enforcement of various winery policies regarding guest use of the facility.
• Perform any other duties requested by the tasting room management team.

Position Requirements

• Must be at least 21 years of age with a high school diploma or equivalent.
• Must have MAST 12 Class Permit and Food Handler’s Permit.
• Cash register experience preferred with proficiency in Point of Sales (POS) systems.
• Customer service experience required (retail/hospitality preferred).
• Strong communication skills, customer service skills, sales skills and the ability to prioritize while handling multiple tasks is required.
• Able to work in a fast-paced, changing environment as part of a team.
• Must be flexible and available to work varied hours.

Physical Requirements

• Able to lift and carry up to 50 pounds.
• Stand, walk for extended periods of time.

Compensation

Your Compensation $17.13 - $20.05 per hour based upon relevant experience. At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate’s prior experience and education level as it pertains to the role.

Culture

We Challenge: We are driven to succeed in everything we do, and we challenge ourselves and our team to perform at the highest level. We Care: We put people first – our team, our consumers, our customers, our communities. We Collaborate: We believe there is nothing we can’t accomplish – together – and we believe lifting up those around us is essential to achieving both individual and collective success.

About the Role

A seasonal, part-time Guest Services Representative job in Woodinville, WA is available at Chateau Ste. Michelle. Ste. Michelle Wine Estates is the largest wine company in the Pacific Northwest, and among the largest premium wine companies in the U.S, with roots dating back to 1933. Throughout our 90+ year history, what has remained constant is our unwavering commitment to quality, service to our customers, and connection with our community. We are proud that our award-winning wines farmed in Oregon and Washington are an expression of all the best things about the Pacific Northwest — the spirit of people, the abundance of the land, and the excellence-driven culture. Our distinctive portfolio of wines, including Chateau Ste. Michelle, 14 Hands, Columbia Crest, Intrinsic, Liquid Light, Northstar, and Spring Valley Vineyard, are enjoyed across the U.S. and distributed in over 100 countries.