Seasonal Guest Services Representative #121

Responsibilities

• Provides customer service to external customers.
• Ensures full customer satisfaction without unnecessarily referring customers to other staff members.
• Maintains a friendly, helpful demeanor.
• Provides information regarding policies and procedures, terms and programs relating to the service area for outside customers.
• Identifies and prioritizes problems and issues related to the service area.
• Performs research, offers solutions, options, and strategies.
• Refers to the appropriate person or department as needed, and/or arranges for service.
• Maintains close contact with customers to give updates on progress toward resolution of issue or service request.
• Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, etc.
• Studies and maintains currency with all applicable policies and procedures, contracts, and related legal issues.
• Interprets terms and conditions of contracts, authorizes change/exceptions to contract terms, generates contracts or forms for distribution.
• Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork.
• Verifies contracts or forms for completeness and accuracy of information.
• Updates and maintains all necessary records and/or logs.
• Maintains close contact with customers to give updates on progress toward resolution of issue or service request.
• May act as a representative for the department at internal committee meetings.
• Compiles and updates payroll and personnel information for department staff.
• Notifies appropriate personnel in the event of an emergency.
• Maintains complete and accurate records of all staff-related safety incidents.
• Assists in setup and scheduling of special events/promotions and equipment rental.
• Composes memos and letters based on knowledge of departmental and company policies and procedures.

Qualifications

• Minimum Education: High School or equivalent
• Combined experience/education as substitute for minimum education
• Minimum Experience: 1 Year
• Combined education/experience as a substitute for min. experience
• Minimum Field-of-Expertise: Customer service
• Preferred Education: Bachelor’s Degree
• Preferred Experience: 2 Years
• Preferred Field-of-Expertise: Customer service