Seasonal Guest Services Generalist

About Sustainable Ventures

Sustainable Ventures represents the real-world application of Unity Environmental University's curriculum through a range of lifestyle brands, including hospitality, retail, agriculture, and other environmentally and socially conscious businesses. We also offer curated learning opportunities in the form of non-degree, non-credit courses, upskilling programs, workforce training, and micro-credentials that serve the needs of employers and businesses. We believe that sustainability is key to long-term business success and tailor our messaging to each location and Venture.

The Opportunity

The Seasonal Guest Services Generalist plays a critical all-hands-on-deck role at Unity Environmental University’s Sky Lodge campus, ensuring an exceptional experience for all guests by supporting both front- and back-of-house operations. This role blends hospitality, food service, and facilities support. Whether checking in guests, prepping meals, or refreshing guest spaces, the Generalist brings flexibility, professionalism, and warmth to every interaction.

• Welcome and register guests with professionalism and a strong customer-service orientation.
• Support the preparation, service, and cleanup of meals and events in alignment with food safety and hospitality standards.
• Aid in maintaining cleanliness of guest rooms, public areas, and dining spaces to meet Sky Lodge expectations.
• Manage reservations and the point-of-sale system; handle payments, issue receipts, and maintain accurate records.
• Serve meals and beverages to guests, students, and group visitors in a friendly and efficient manner.
• Respond to guest inquiries, feedback, and concerns in real-time, escalating issues to the Guest Services Manager when needed.
• Conduct routine walk-throughs to identify housekeeping or maintenance needs and report issues promptly.
• Light landscaping and maintenance work.
• Flex between departments as needed to ensure cohesive operations and smooth transitions between events or guest stays.
• Participate in team briefings and contribute ideas to improve guest experience and operational efficiency.

Qualifications

• Prior experience in customer service, hospitality, food service, or housekeeping preferred but not required.
• Strong communication and multitasking skills with a willingness to jump into any task needed.
• An entrepreneurial mindset and revenue-focused attitude.
• Serve Safe certification, TIPS, and allergen awareness completed upon hire.
• Ability to juggle multiple tasks & projects with superb accuracy in a fast-paced environment.
• Ability to look for, suggest, and implement improved efficiencies.
• Implements a hands-on approach to effectively manage the quality of daily operations.
• Ability to lift up to 30 pounds and be on your feet for extended periods.
• Weekend and evening availability.
• Commitment to Unity Environmental University’s mission and a love of the outdoors and rural hospitality a plus.