Seasonal Guest Check-In Associate

About the role

The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel for over 70 years through ministries headquartered in Charlotte, NC, the Billy Graham Library in Charlotte, the Billy Graham Training Center at the Cove in Asheville, NC, Blue Ridge Broadcasting in Asheville, NC, and field offices abroad. All employees further BGEA’s religious mission by proclaiming the Gospel of Jesus Christ through their employment.

The Billy Graham Library supports this mission by presenting the Gospel through the Journey of Faith tour, Memorial Prayer Garden, Homeplace, and evangelistic outreaches like Christmas at the Library, while equipping Christians through Ruth’s Attic bookstore, Graham Brothers Dairy Bar, group programs, special events, memorabilia displays, student resources, communications, and donor ministry activities.

The Seasonal Guest Check-In Associate serves as the first point of contact for guests attending Christmas at the Library. This position welcomes guests at the check-in tent in the parking lot, verifies reservations, and completes guest check-in through the Point of Sale (POS) system. The seasonal position runs from December 1 through December 23 and requires evening availability Monday through Saturday, with shifts extending until at least 10:00 p.m.

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Mission Statement: Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith: BGEA’s core beliefs include the Bible as the inspired, infallible, authoritative Word of God; one God eternally existent in three persons (Father, Son, Holy Spirit); the deity of Christ, His virgin birth, sinless life, miracles, atoning death, bodily resurrection, ascension, and personal return; salvation only through repentance and faith in Jesus Christ; the present ministry of the Holy Spirit; the resurrection of both the saved and the lost; the spiritual unity of believers; the responsibility of evangelism and discipleship; God’s plan for human sexuality expressed only within marriage between one genetic male and one genetic female; dedication to prayer, service, and evangelism; the sanctity of human life from conception to natural end; and that God creates each person as a biological male or female.

Expectations for Ministry Employment: Employees acknowledge Jesus Christ as personal Savior and personal representative; understand BGEA’s purpose is proclaiming the Gospel; agree that employment furthers this Christian purpose; must exhibit conduct consistent with BGEA’s expectations, scriptural teachings, Statement of Faith, and policies; understand BGEA has the right to ensure its Christian religious purpose is carried on with the highest standards; and acknowledge that conduct inconsistent with these standards may result in corrective action up to termination.

Title VII Exception: BGEA is a faith-based religious organization; a requirement for employment is affirmation and adherence to the Christian Statement of Faith, consistent with Title VII of the Civil Rights Act of 1964, 42 U.S.C. Section 2000e-1.

Responsibilities

Essential Duties

• Welcomes guests upon arrival and provides a friendly, professional first impression
• Provides support to the Ministry Support Coordinator by assisting with checking in guests who made reservations online to attend Christmas at the Library through the POS ticketing system
• Operates check-in equipment and technology, including tablets, scanners, computers, and registration software
• Performs sales for activities, such as carriage rides and dairy bar vouchers
• Assists with setting up and breaking down check-in stations, including organizing supplies, signage, and Christmas at the Library materials
• Offers assistance, guidance, and support to guests visiting the Library
• Provides support in troubleshooting when the Ministry Support Coordinator is unavailable

Marginal Duties

• Performs other duties as assigned

Qualifications

• High School diploma preferred or equivalent work experience required
• Experience with, or ability to quickly learn, the POS system and reservation system
• Ability to take initiative and complete tasks as required, ensuring the desired results are delivered
• Strong commitment to delivering exceptional hospitality and excellence
• Demonstrates strong verbal, written, and interpersonal communication skills
• Requires the ability to track, manage, prioritize, and handle multiple tasks
• Ability to work effectively as a supportive team member

Physical & Mental Demands

• Ability to work independently and as part of a team while demonstrating flexibility when priorities change
• Ability to problem solve and find necessary solutions when problems arise
• Must be able to make sound judgments and decisions with minimal supervision
• Possesses a full range of motion and is able to walk and stand for extended periods of time
• Must be flexible to change and able to work in stressful situations
• Must be able to maintain confidentiality

Working Conditions

• Works closely with people
• Works outdoors in all kinds of weather
• Able to work a flexible schedule including weekends, evenings, and prolonged hours

Benefits

Associate or Seasonal employees may work up to 19 hours a week (not to exceed 1,000 hours a year), and are not eligible for any benefits.