Seasonal Dispatch Associate
About Us From weddings and celebrations to corporate gatherings and major sporting productions, our team works behind the scenes to bring events to life. We take pride in delivering exceptional experiences, embracing creativity, and making every event run seamlessly. We believe extraordinary events start with extraordinary people. If you take pride in your work, enjoy collaborating with a supportive team, and want to be part of something bigger, you’ll feel at home here.
About the role
The Dispatch Associate keeps every delivery on track — routing jobs, supporting drivers and crews throughout the day, and addressing concerns as they arise. Using our GPS and routing software, this role plans routes that meet client needs, safety policies, and efficiency goals, and stays in constant communication with drivers and crew to ensure equipment arrives at the correct location on time. The Dispatch Associate also supports clients and the sales team with inquiries, serving as a key link between the field and the office.
Responsibilities
- Plan, organize, and manage the work of the drivers and operations team to ensure work is accomplished consistent with company and safety requirements
- Assist with planning routes for jobs and crews using GPS software to comply with client needs, safety policies, and efficiency
- Provide timely responses and answers to emails, calls, and requests
- Clearly communicate directly with clients in time-sensitive situations, and support the sales team with inquiries
- Collaborate closely with drivers and crew to communicate urgent requests and resolve delivery issues with drivers and clients
- Multi-task last-minute requests alongside established routes for the day
- Explain the proper use of equipment to team members and clients
- Build professional relationships with drivers, leading by example with energy, commitment, and dependability
Requirements
- Ability to work in a fast-paced environment, thriving under pressure with accuracy and efficiency
- Strong problem-solving,