Seasonal Customer Service Team | Aurora, IL

About the role

Get Involved! What do we believe? Demonstrate Biblical Integrity At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work. Please take time to review the following link as you consider working with us: https://www.samaritanspurse.org/our-ministry/statement-of-faith/ What is the opportunity? Respond with Compassionate Action We are seeking a Customer Service Associate to join our Operation Christmas Child team in Aurora, IL. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ.

Responsibilities

• Welcome, train, and coach volunteers to process shoebox gifts in accordance with OCC guidelines. Ensure a fun, productive, and memorable experience for each volunteer. (Team Coach)
• Greet and register volunteers serving using the volunteer management system. Answer questions and orient volunteers to the OCC processing center. (Greeter Team)
• Work with Volunteer Placers to greet, direct, and place volunteer groups at open OCC processing tables. (Floor Coordinator)
• Document Gifts-In-Kind donations and ensure adequate supply and delivery of GIK inventory. Train, coach, and supervise volunteers who serve in the GIK projects area. (Gifts-In-Kind Team)
• Promote and facilitate the accurate sale of Samaritan's Purse and Operation Christmas Child branded merchandise through an automated transaction system. Maintain accurate inventory counts and financial reports. (Gear Store)
• Greet and direct all OCC volunteers and donors to appropriate parking spaces or drop-off locations. Answer volunteer questions and thank all volunteers and donors leaving the processing center. (Parking Team)
• Receive and document shoebox donations. Represent OCC in a Christ-like manner and pray with shoebox donors. (Drop-off Coordinator)
• Work with Floor Coordinator to greet and place volunteers at open OCC processing tables. (Volunteer Placer)
• Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Work side by side with employees and volunteers to take the love of Jesus to children all around the world
• Play an integral part in the processing of over 12 million shoebox gifts
• Welcome, equip, and coach thousands of volunteers to process OCC shoebox gifts
• Other duties as assigned

Qualifications

• Able to lift and/or move up to 50 lbs.
• Excellent customer service skills
• Ability to multi-task
• Volunteer management experience preferred
• Type: Associate/Temporary
• Department: Operation Christmas Child
• Language Requirement: English

Benefits

• Domestic Associate 401(k) retirement savings plan, when eligible

Pay

$20 per hour

Schedule

Employment timeframe: Mid-November to Mid-December
Shifts: 1st Shift 7:45 am – 3:45 pm; 2nd Shift 2:45 pm – 10:30 pm