Seasonal Customer Service Representative - Lake Murray State Park

About the role

Desk Clerks for the Oklahoma Tourism and Recreation Department (OTRD) are the public facing customer service representatives in the park's front office, lodge or resort. They are responsible for providing customers with requested information or assistance concerning services or direct requests to those who can provide the service.

Responsibilities

• Answers telephones, takes messages, and provides information about park and/or lodge facilities.
• Receives walk-in and phone-in reservation requests.
• Checks guests into accommodations, validates parking.
• Posts charges to guest accounts, including necessary corrections and transfers.
• Collections charges, processes credit card vouchers, and closes guest accounts.
• Checks in/out recreation equipment, golf carts, etc. to lodge guests.
• Affords assistance with gift shop at front desk with sales and restocking merchandise.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
• Performs general housekeeping in public areas.
• Performs other related duties as assigned.

Requirements

• Must be at least 16 years of age.
• Ability to effectively communicate with a variety of people both orally and in writing.
• One (1) year of experience in sales, public contact work, handling and processing mail, or general office clerical work; OR an equivalent combination of education and experience.

Qualifications

None specified.

Skills

None specified.

Benefits

None specified.

Pay

$12.00 per hour.

Schedule

Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency.