SEASONAL CUSTOMER SERVICE CLERK

Must be available to work November through January, including the day after Thanksgiving and Christmas. Weekend availability is required. Opportunity for continued employment after the holidays.

Responsibilities

• Greets and provides specialized services to customers.
• Performs transactions quickly, efficiently, and professionally.
• Provides layaway services, explains policies and requirements.
• Processes refunds, merchandise exchanges, and price adjustments in accordance with NEX policy.
• Takes and places customer special orders, computes cost, and takes required deposits.
• Places orders promptly, follows up with buyers/vendors, and updates customers on delivery status.
• Monitors and tracks rain checks, orders, and deliveries; advises customers of receipt and pickup arrangements.
• Adjusts selling prices and computes necessary accounting documentation.
• Assists customers in opening NEXCARD accounts, provides program information, and answers account-related questions.
• Accepts NEXCARD payments.
• Resolves customer problems and complaints tactfully and intelligently; escalates nonroutine issues to higher authority.
• Interacts professionally with customers and coworkers, adhering to NEX dress codes and uniform standards.
• Communicates information knowledgeably and legibly, follows up on commitments, and ensures successful sales encounters.
• Reviews stock assortments and communicates customer preferences, needs, and problems to supervisors.
• Participates in department meetings and shares ideas for improving customer service and achieving sales goals.
• Performs cash register transactions (cash, charge, check, layaway, gift certificates) accurately and correctly.
• Shops competitors to stay informed about retail sales events, policies, and best practices.
• Advises customers on upcoming sales events and NEX services (gift wrapping, engraving, delivery, gift certificates).
• Maintains awareness in assigned areas to deter theft and provide excellent customer service.
• Completes paperwork for merchandise inventory, price adjustments, customer returns, and cash register operations accurately.
• Assists in training new associates on store programs and policies as assigned.
• Performs other related duties as assigned.

Requirements

• 1 year of responsible experience in clerical, office, or retail sales work demonstrating ability to perform satisfactorily in the role.
• Education substitution: One-half academic year of college/university study may substitute for 6 months of experience.

Primary location: Pearl Harbor, Hawaii.