Seasonal Customer Service - Clearwater Rack

About the role

Thrive in a fast-paced, high-energy environment as a Nordstrom Rack team member. You'll continuously move and collaborate with teammates to create a welcoming and inclusive atmosphere for all customers, ensuring a quick and easy customer experience while keeping the store clean and clutter free. Flexibility is key, as you may work in different areas to maintain cleanliness of the floor and stockrooms and help customers find great deals. Roles are available in Sales, Customer Service, Stock, and Fulfillment departments.

Responsibilities

Sales and Customer Service:

• Work with the team to keep the salesfloor "runway ready," sized and filled in through re-merchandising and straightening throughout the day
• Assist customers with transactions across different platforms (in-store, online and mobile), including operating a point-of-sale system, bagging items of all sizes, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience
• Create a smooth fitting room experience by greeting and assisting customers, sorting and returning clothing to the floor
• Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed
• Demonstrate expertise in all technologies used in the store environment
• Adhere to all operational, merchandise and asset protection standards
• Promote initiatives like the Nordstrom Rewards program

Stock Support and Fulfillment:

• Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
• Fulfill customer orders in a timely manner following quality standards
• Prepare and ship customer orders following quality, packing and shipping standards
• Utilize inventory management systems to scan, process and research merchandise shipments in accordance with inventory control processes
• Assist in maintaining clean and organized selling floors and stockrooms
• Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures

Qualifications

• Clear, effective communication with strong interpersonal skills
• Accountability, initiative and a high level of ownership
• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
• Ability to work a flexible schedule based on business needs

Physical requirements

• Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing and reaching to handle merchandise and assist customers
• Frequent use of hands for grasping, fine manipulation, pushing and pulling
• Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
• Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds

Pay

$16.20 - $16.85 Hourly

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• This position may be eligible for performance-based incentives/bonuses
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more
• Eligibility requirements may apply based on location, job level, classification, and length of employment