Seasonal Customer Service Associate, 2nd Shift

About the role

We are seeking Customer Service Associates to join our Operation Christmas Child team in Windsor Mill, MD. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ. In this role, you will work side by side with employees and volunteers to take the love of Jesus to children around the world, playing an integral part in processing over 12 million shoebox gifts while welcoming, equipping, and coaching thousands of volunteers.

Responsibilities

We are hiring for the following positions:

• Team Coach: Welcome, train, and coach volunteers to process shoebox gifts in accordance with OCC guidelines. Ensure a fun, productive, and memorable experience for each volunteer.
• Greeter Team: Greet and register volunteers using the volunteer management system. Answer questions and orient volunteers to the OCC processing center.
• Floor Coordinator: Work with Volunteer Placers to greet, direct, and place volunteer groups at open OCC processing tables.
• Gifts-In-Kind Team: Document Gifts-In-Kind donations and ensure adequate supply and delivery of GIK inventory. Train, coach, and supervise volunteers serving in the GIK projects area.
• Gear Store: Promote and facilitate the accurate sale of Samaritan's Purse and Operation Christmas Child branded merchandise through an automated transaction system. Maintain accurate inventory counts and financial reports.
• Parking Team: Greet and direct all OCC volunteers and donors to appropriate parking spaces or drop-off locations. Answer volunteer questions and thank all volunteers and donors leaving the processing center.
• Drop-off Coordinator: Receive and document shoebox donations. Represent OCC in a Christ-like manner and pray with shoebox donors.
• Volunteer Placer: Work with Floor Coordinator to greet and place volunteers at open OCC processing tables.

Other duties as assigned.

Requirements

• Maintain a personal, active relationship with Jesus Christ and be a consistent witness for Jesus Christ.
• Able to lift and/or move up to 50 lbs.
• Excellent customer service skills.
• Ability to multi-task.
• Volunteer management experience preferred.

Pay

$20 per hour.

Schedule

• Employment timeframe: Mid-November to Mid-December.
• Shifts: 2nd Shift, 2:45 pm - 10:30 pm.
• Type: Seasonal, temporary associate position.

Location: Windsor Mill, MD, United States. Language requirement: English.