Seasonal Customer Service Associate, 2nd Shift

Location: Charlotte, NC, United States

About the role

We are seeking Customer Service Associates to join our Operation Christmas Child team in Charlotte, NC. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ. In this role, you will:

• Work side by side with employees and volunteers to take the love of Jesus to children all around the world
• Play an integral part in the processing of over 12 million shoebox gifts
• Welcome, equip, and coach thousands of volunteers to process OCC shoebox gifts

Responsibilities

The following positions are available:

• Team Coach: Welcome, train, and coach volunteers to process shoebox gifts in accordance with OCC guidelines. Ensure a fun, productive, and memorable experience for each volunteer.
• Greeter Team: Greet and register volunteers using the volunteer management system. Answer questions and orient volunteers to the OCC processing center.
• Floor Coordinator: Work with Volunteer Placers to greet, direct, and place volunteer groups at open OCC processing tables.
• Gifts-In-Kind Team: Document Gifts-In-Kind donations and ensure adequate supply and delivery of GIK inventory. Train, coach, and supervise volunteers who serve in the GIK projects area.
• Gear Store: Promote and facilitate the accurate sale of Samaritan's Purse and Operation Christmas Child branded merchandise through an automated transaction system. Maintain accurate inventory counts and financial reports.
• Parking Team: Greet and direct all OCC volunteers and donors to appropriate parking spaces or drop-off locations. Answer volunteer questions and thank all volunteers and donors leaving the processing center.
• Drop-off Coordinator: Receive and document shoebox donations. Represent OCC in a Christ-like manner and pray with shoebox donors.
• Volunteer Placer: Work with Floor Coordinator to greet and place volunteers at open OCC processing tables.

Requirements

• Maintain a personal, active relationship with Jesus Christ and be a consistent witness for Jesus Christ
• Able to lift and/or move up to 50 lbs
• Excellent customer service skills
• Ability to multi-task
• Volunteer management experience preferred
• Other duties as assigned

Pay

$20 per hour

Schedule

• Employment timeframe: Mid-November to Mid-December
• Shifts: 2nd Shift, 2:45 pm - 10:30 pm
• Type: Seasonal, Associate/Temporary

As a faith-driven organization, our Statement of Faith shapes every aspect of our global work. We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world.