Seasonal Customer Experience Representative- Portland Jetport Airport

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. We are the largest and fastest growing privately owned automotive rental and leasing company in North America, working towards our shared vision to be the world's best and most trusted mobility company.

About the role

The Customer Experience Representative (CXR) provides superior, friendly, and efficient transactions and offers company-approved services and products to ensure a positive experience for all customers. This position facilitates the rental process through verification and documentation of all necessary driver information for an efficient and timely rental and return experience.

Pay

Starting pay is $19/hour plus monthly bonus opportunities. A shift differential of $2.00/hour applies for hours worked between 9pm and 5am. Average monthly commission bonuses range from $300 to $500.

Schedule

This is a seasonal position located at 1001 Westbrook Street, Portland, ME 04102. The seasonal window runs from May 1, 2026, to October 31, 2026, and cannot exceed 180 days. Shifts available:

• 9:00am–5:30pm
• 11:00am–7:30pm
• 5:00pm–Close

Weekend and weekday shifts are available.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
• Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service details
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
• Place outgoing calls for callback management and miscellaneous tasks as assigned
• Assist in assessing the condition of rental vehicles upon return
• Notify management of any known customer or vehicle problems and required vehicle maintenance
• Continuously build knowledge and skills through on-the-job training, development opportunities, and company-sponsored classroom training
• Perform miscellaneous and backup duties as assigned
• Seek to improve job performance through self-assessment, skill development, training, and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform other job-related duties as assigned

Requirements

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High school diploma or GED equivalent required; some college preferred
• At least 6 months of prior customer service, retail, or administrative support experience
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol-related conviction on driving record in the past 5 years