Seasonal Customer Experience Representative - Manistee Airport

About the role

The National/Alamo brand of Enterprise Mobility is hiring a Seasonal Customer Experience Representative (CXR). This position provides superior, friendly, and efficient transactions and offers company-approved services and products to ensure a positive customer experience.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
• Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, and other inquiries, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist in assessing the condition of rentals upon return
• Notify management of any known customer problems or vehicle issues requiring maintenance
• Seek to improve job performance through self-assessment, skill development, training, and goal setting
• Maintain a regular and reliable level of attendance and punctuality

Requirements

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• At least 1 year of customer service or sales experience in retail, guest services, or administrative support
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• No drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)

Benefits

This is a seasonal position with a maximum of 6 months (180 days) during the defined season, followed by a 13 consecutive week break in service before re-applying.

Pay

$18 / hour

Schedule

Monday: 8:00am to 5:00pm
Tuesday: 8:00am to 5:00pm
Wednesday: 8:00am to 5:00pm
Thursday: 8:00am to 5:00pm
Friday: 8:00am to 5:00pm
Saturday: OFF
Sunday: OFF

Equal Opportunity Employer/Disability/Veterans

We are an Equal Opportunity Employer. We welcome applications from individuals who are members of underrepresented groups including women, people of color, and veterans.