Seasonal Customer Experience Representative - Lansing Airport

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Requirements

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• No drug or alcohol related conviction on your driving record in the past 5 years (i.e., DUI, DWI).

Schedule

This position pays $18 / hour and is located at the Lansing Airport - 4100 Capitol City Blvd, Lansing, MI 48906. We have the following schedule available:

• Monday: OFF
• Tuesday: 8:00am to 5:00pm
• Wednesday: 8:00am to 5:00pm
• Thursday: 8:00am to 5:00pm
• Friday: 8:00am to 5:00pm
• Saturday: 8:00am to 5:00pm
• Sunday: OFF

Qualifications

This is a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being eligible to re-apply

Benefits

Equal Opportunity Employer/Disability/Veterans