Seasonal Customer Experience Representative - Juneau Airport

About the role

The National/Alamo brand of Enterprise Mobility is hiring a Customer Experience Representative (CXR) for a seasonal position at the Juneau, Alaska Airport (JNU).

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Requirements

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)

Benefits

• This is a seasonal position that will be located at the Juneau, Alaska Airport (JNU) and pays $25 / hour.
• The seasonal window starts May 2026 and cannot exceed 180 days.
• There are multiple schedules available. Candidates must be able to work on the weekends.

Pay & Schedule

• This is a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being re-hired

Qualifications

• Must be able to work on the weekends

Skills

• Customer service skills
• Sales and service techniques
• Communication skills
• Time management skills

Benefits

• Not specified

Pay

• $25 / hour

Schedule

• Seasonal position with a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being re-hired

Equal Opportunity Employer/Disability/Veterans