Seasonal Customer Experience Representative - Fort Myers International Airport RSW

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. We are the largest and fastest growing privately owned automotive rental and leasing company in North America, working towards our shared vision to be the world's best and most trusted mobility company.

About the role

The Customer Experience Representative (CXR) provides superior, friendly, and efficient transactions and offers company-approved services and products to ensure a positive experience for all customers. This position facilitates the rental process through verification and documentation of all necessary driver information for an efficient and timely rental and return experience.

This seasonal position is located at Fort Myers International (RSW) - 11000 Terminal Access Rd, Fort Myers, FL 33913, beginning in November and lasting 150 days.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
• Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist in assessing the condition of rental vehicles upon return
• Notify management of any known customer or vehicle problems and required vehicle maintenance
• Continuously build knowledge and skills, pursue on-the-job training, development opportunities, and company-sponsored classroom training
• Perform miscellaneous and backup job-related duties as assigned

Requirements

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the last 3 years
• No drug or alcohol-related conviction on your driving record in the past 5 years (e.g., DUI, DWI)
• Authorized to work in the United States without requiring work authorization sponsorship now or in the future
• This is a seasonal position; you may work up to a maximum of 150 days during the defined season and must experience a 13 consecutive week break in service before being re-hired

Pay

Starting pay rate is $19/hour (hourly overtime pay above 40 hours) plus a monthly customer service bonus opportunity. Targeted monthly bonus potential up to $400/month.

Schedule

This is a seasonal position with candidates expected to work 44 hours per week. Hiring for multiple schedules.