Seasonal Customer Care Rep I

Job Overview

The ideal candidate has strong communication skills, a passion for helping others, the ability to thrive in a fast-paced environment, and working knowledge of pools, pool chemicals, and related products.

Responsibilities

• Respond to customer inquiries and provide accurate information regarding products, services, and company policies via phone and email.
• Aid customers with order placement, order tracking, and issue resolution.
• Handle customer complaints and escalations with professionalism and empathy, working toward positive outcomes.
• Process returns, exchanges, and refunds in accordance with company policies.
• Collaborate cross-functionally with Sales, Marketing, Logistics, and other departments to ensure a seamless customer experience.
• Maintain detailed records of customer interactions, transactions, inquiries, and feedback in CRM systems.
• Stay current on product knowledge, promotions, and industry trends to better support customers.

Qualifications

• A high school diploma or equivalent required; an associate or bachelor’s degree preferred.
• Previous customer service experience required; pool industry or pool product knowledge preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport and demonstrate empathy.
• Proficiency with Salesforce, Microsoft Office Suite, and other business applications.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong problem-solving skills with a proactive, solution-oriented mindset.
• Flexibility to work weekends, holidays, and adjusted hours as business needs require.