Seasonal Client Coordinator

About the role

As a Client Coordinator, you will play a crucial role in creating a positive first impression for our clients. You will be the central point of contact for our office, ensuring efficient communication and smooth administrative operations. This is a fantastic opportunity to join a supportive team and contribute to a positive and professional work environment.

Responsibilities

• Serve as the welcoming face and voice of the company, greeting clients, partners, and visitors with a professional and engaging presence.
• Manage multi-line phone systems and main email inboxes, routing inquiries accurately and ensuring a swift, high-touch response time.
• Act as a proactive problem solver for client inquiries or scheduling conflicts, escalating complex matters to the appropriate team member when necessary.
• Serve as the central communication hub, connecting client feedback and updates directly to the internal consulting and delivery teams.
• Coordinate internal and external schedules, booking conference rooms, managing team calendars, and preparing necessary materials ahead of client briefings.
• Maintain a clean, organized, and fully stocked office environment, managing inventory for office supplies and client refreshments.
• Ensure accurate and timely entry of client notes, contact information, and documentation into the company CRM or filing systems.
• Handle all incoming and outgoing mail, courier packages, and general administrative paperwork.

Requirements

• Are organized, dependable, self-motivated, curious to learn, and observant
• Demonstrate strong communication skills and comfort communicating with our team and with clients
• Work well independently and as a team player demonstrating a positive attitude
• Thrive in fast-paced work environment with a high attention to detail while completing tasks
• Have strong computer skills in Microsoft products

Qualifications

• High school diploma or equivalent required; associate's degree preferred.
• Proven experience in a receptionist or administrative role is a plus.
• Excellent verbal and written communication skills.
• Professional and courteous demeanor.
• Strong organizational and time-management skills with the ability to multitask effectively.
• Proficiency in basic computer applications (e.g., Microsoft Office Suite: Word, Excel, Outlook).
• Ability to maintain confidentiality and handle sensitive information with discretion.
• A proactive and positive attitude with a strong work ethic.
• Ability to work independently and as part of a team.

Schedule

The position is seasonal, focusing on Tax Season (February – April), with full-time hours from January through April 15, and reduced hours during the summer and fall.