Seasonal Client Associate - Somerset

About the role

TravisMathew is a premium apparel brand founded in 2007 to bridge the gap between performance and lifestyle clothing. Inspired by the sun, surf, and sand of Southern California, the company has become a leading innovator in lifestyle performance apparel through premium wholesale partnerships, a leading e‑commerce business, and retail stores worldwide.

The Client Associate is responsible for maintaining the in‑store sales and service experience and promoting a sales culture within the retail store to achieve or exceed sales, KPIs, and profitability goals.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in‑store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in‑depth knowledge of apparel each season, including fit, fabric, and intended use of the line
• Participate in in‑store events, marketing initiatives, and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open, and inviting environment for all in‑store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Requirements

Technical competencies

• Proficient in Microsoft Applications
• Proficient in point‑of‑sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escalate when applicable
• Ability to work non‑traditional hours; weekends, evenings, and holidays

Education and experience

• Minimum 1‑year experience in a client services related capacity

Physical requirements / work environment

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach, and move continually during working hours