Seasonal Client Associate - Shops at Legacy

About the role

TravisMathew is a premium apparel brand founded in 2007 to bridge the gap between performance and lifestyle, inspired by the sun, surf, and sand of Southern California. The Client Associate is responsible for maintaining the in-store sales and service experience and promoting a sales culture within the retail store to achieve or exceed sales, KPIs, and profitability goals.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric, and intended use of the line
• Participate in in-store events, marketing initiatives, and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open, and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Technical Competencies

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escalate when applicable
• Ability to work non-traditional hours; weekends, evenings, and holidays

Education and Experience

• Minimum 1-year experience in a client services related capacity

Physical Requirements / Work Environment

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach, and move continually during working hours