Seasonal Bilingual Agent Support Representative (Remote - TX)

About the role

We are looking for individuals with experience providing detailed troubleshooting assistance, integrity, and strong interpersonal skills to join our Agent Support team for a seasonal contract opportunity.

You will be fully remote and you will need reliable internet access for the duration of the role.

Joining HealthSherpa will give you the opportunity to gain expert level knowledge within the health insurance industry. You will report to a Supervisor on your team and work with us through the end of December 2026. There is a possibility of a term extension into January 2027 if Open Enrollment is extended.

Responsibilities

• Spend your day in a queue taking calls from insurance agents across the country
• Learn about the ACA enrollment process to help insurance agents navigate our platform to enroll their clients in insurance coverage
• Help agents troubleshoot the platform and answer questions about applications and referrals
• Follow support protocols while providing thoughtful service, balancing efficiency and empathy on every call
• Support with other related tasks as needed

Requirements

• You have residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia
• You are fluent in spoken and written Spanish
• You have previous customer service experience
• You have 3+ years of combined education, work, or volunteer experience
• You have strong collaboration and multitasking abilities with the ability to thrive in team settings where open communication and constructive feedback are encouraged
• Your dedicated space to work remotely that has room for a desktop monitor and other provided equipment
• Your work space that is free of background noise and distraction to provide information privacy
• Your reliable home internet with download speed exceeding 128Mbps

Qualifications

• You have a dedicated space to work remotely that has room for a desktop monitor and other provided equipment
• Your work space that is free of background noise and distraction to provide information privacy
• Your reliable home internet with download speed exceeding 128Mbps

Skills

• Expert level knowledge within the health insurance industry
• Ability to provide thoughtful service, balancing efficiency and empathy on every call
• Strong collaboration and multitasking abilities

Benefits

• Fully remote employment
• Hourly wage: $18 for bilingual in Spanish
• Computer and equipment for the duration of the role
• Monthly internet stipend
• Paid training
• Overtime opportunities

Pay

• Hourly wage: $18 for bilingual in Spanish

Schedule

• Fully remote employment