Seasonal Benefits Administrator

About the role

The BXT My HR Benefits Team provides Benefits specific assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels via phone, My HR Case and My HR Chat. The Benefits Team primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.

Responsibilities

• Assist internal customers (employees) with benefits inquiries.
• Demonstrate ownership by ensuring all benefit inquiries are resolved on first contact and escalate unresolved inquires in a timely fashion to our Tier 2 team when necessary.
• Show excellent organizational and time management skills.
• Have a strong customer service focus.
• Communicate effectively both verbally and in writing.
• Understand benefit terms and programs.
• Show disciplined problem-solving skills and the ability to execute solutions.
• Prioritize quality and customer experience.
• Quickly take action to address issues and demonstrate strong judgment/decision-making skills.
• Have 0-10+ years of experience in human resources, contact center or customer service.

Requirements

• Have a Bachelor's degree.
• Have knowledge of Microsoft Office products and applications.
• Have experience in oral and written communication in English.
• Have 1+ years of human resources experience.
• Have 1+ years of customer service experience.
• Have 1+ years of Microsoft Office products and applications experience.
• Show detail-oriented abilities, including the ability to analyze, problem solve, organize, and manage multiple priorities.
• Show experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
• Have a Bachelor's degree or advanced college education in a related field such as Human Resources, Business Administration, or Organization Development.
• Show exceptional use of empathy skills.
• Show the ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.

Qualifications

• Detail oriented with the ability to analyze, problem solve, organize and manage multiple priorities.
• Show experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
• Have a Bachelor's degree or advanced college education in a related field such as Human Resources, Business Administration, or Organization Development.
• Show exceptional use of empathy skills.
• Show the ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.