Seasonal Associate- FIFA POP UP

About the role

POP MART, founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

Responsibilities

• Greet customers with a smile, spark friendly conversations, and learn about their shopping needs.
• Be a POP MART brand expert—share insights about our characters, collectibles, and company story.
• Offer thoughtful product recommendations and assist customers in making informed choices.
• Keep the store looking its best—clean, organized, and inviting.
• Maintain crowd control and ensure store safety regulations are followed.
• Process purchases using the register and handle transactions accurately.
• Receive and organize shipments; help keep the stockroom neat and efficient.
• Drive sales of key products, including Blind Boxes, MEGA collectibles, and accessories.

Requirements

• High school diploma or equivalent (some college is a plus!)
• At least 1 year of experience in retail, hospitality, events, or customer service preferred.
• Energetic, friendly, and confident interacting with customers.
• Able to multitask in a busy environment and stay calm under pressure.
• Willing to learn and excited about POP MART’s mission and products.
• Must be at least 18 years old.
• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6–8 hours per shift)
• Ability to bend, kneel, reach, and climb ladders or step stools safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

Qualifications

• High school diploma or equivalent (some college is a plus!)
• At least 1 year of experience in retail, hospitality, events, or customer service preferred.
• Energetic, friendly, and confident interacting with customers.
• Able to multitask in a busy environment and stay calm under pressure.
• Willing to learn and excited about POP MART’s mission and products.
• Must be at least 18 years old.
• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6–8 hours per shift)
• Ability to bend, kneel, reach, and climb ladders or step stools safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

Skills

• Customer service skills
• Product knowledge
• Organizational skills
• Communication skills
• Attention to detail

Benefits

• Networking opportunities within the industry
• Market-competitive packages
• Opportunities to learn and lead
• Career development

Pay

• Market-competitive hourly wage

Schedule

• Flexible hours, including nights, weekends, and holidays

Equal Opportunity Employer

POP MART is committed to equal pay initiatives and does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.