Seasonal Ambassador - South Shore Plaza

About the role

Seasonal Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships, contribute to shop excellence in sales and operations, surpass daily sales goals, and create a fun, inclusive team environment. The role emphasizes personalized recommendations, brand education, and making a positive impact. Location: South Shore Plaza. Contract type: Seasonal, 0‑39 hours/week.

Responsibilities

• Sales and Customer Experience:
  • Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals; take ownership of results and actively grow contribution to store’s overall sales.
  • Customer Experience: Deliver world‑class experience; connect with customers, identify needs via listening and open‑ended questions; demonstrate product benefits and features; seek opportunities to make customers’ day and leave the world Lusher.
• Building the Brand:
  • Educate customers on brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging) and articulate them in shop and through community engagement (store parties, initiatives).
  • Spread the word about what makes Lush unique and inspire others to join in making a positive impact.
• Product Passion:
  • Continually expand product knowledge through ongoing learning; stay up‑to‑date on products, ingredients, and benefits to make informed recommendations.
• Team Involvement:
  • Development: Use Lush resources to develop sales techniques and product knowledge; take ownership of development, assess performance, seek feedback and resources to improve skills.
  • Diversity, Equity, Inclusion, and Belonging: Encourage open communication, listen to team perspectives on DEIB; foster belonging via teamwork, collaboration, and recognizing unique contributions.
• Operational Excellence:
  • Time and Attendance: Be punctual, reliable, present; participate in teamwork, prioritize wellbeing with breaks; stay updated with company news.
  • Visuals and Merchandising: Maintain clean, organized, visually appealing store per Visual Merchandising guidelines; make real‑time display adjustments based on sales.
  • Stock and Inventory: Utilize Visual Merchandising guidelines for real‑time adjustments to product displays based on sales.
  • Policies and Procedures: Practice company standards for opening/closing, product integrity, respectful workplace, health and safety.

Qualifications

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast‑paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation‑based customer service models
• Strong problem‑solving skills to address day‑to‑day operational issues
• Experience working in a team environment
• Experience in skincare or cosmetics
• Experience in cross‑cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Pay

$19.50 USD – $19.50 USD per hour

Schedule

0‑39 hours per week; flexible schedule to accommodate store needs, including evenings, weekends, and holidays.