Seasonal Ambassador - Polaris Fashion Place

About the role

Seasonal Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships, contribute to shop excellence in sales and operations, surpass daily sales goals, and create a fun, inclusive team environment. Located at Polaris Fashion Place, the role is a seasonal contract position with 0‑39 hours per week.

Responsibilities

• Sales and Customer Experience:
  • Driving Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals; take ownership of results and actively work to grow contribution to store’s overall sales.
  • Customer Experience: Deliver a world‑class customer experience; connect with customers, identify needs via attentive listening and open‑ended questions; demonstrate product benefits and features; seek opportunities to make customers’ day and leave the world Lusher.
• Building the Brand:
  • Educate customers on brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging).
  • Articulate these values in shop and through community engagement (store parties, initiatives) to drive traffic.
  • Spread the word about what makes Lush unique and inspire others to join the mission.
• Product Passion:
  • Continually expand product knowledge through ongoing learning; stay up‑to‑date on products, ingredients, and benefits to make informed recommendations.
• Team Involvement:
  • Development: Use Lush resources to develop sales techniques and product knowledge; take ownership of development, assess performance, seek feedback and resources to improve skills.
  • Diversity, Equity, Inclusion, and Belonging: Encourage open communication, listen to team perspectives on DEIB; foster belonging via teamwork, collaboration, and recognizing unique contributions.
• Operational Excellence:
  • Time and Attendance: Be punctual, reliable, present; participate in teamwork, prioritize wellbeing with breaks; stay updated with company news.
  • Visuals and Merchandising: Maintain clean, organized, visually appealing store; adjust product displays per Visual Merchandising guidelines based on sales.
  • Stock and Inventory: Utilize guidelines to make real‑time adjustments to product displays.
  • Policies and Procedures: Practice company standards for opening/closing, product integrity, respectful workplace, health and safety.

Qualifications

• Required:
  • Excellent customer service skills.
  • Flexibility to adapt to changing situations and priorities in a fast‑paced environment.
  • Knowledge and passion for skincare, natural beauty, and ethical business.
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
• Preferred:
  • Experience with consultation‑based customer service models.
  • Strong problem‑solving skills for day‑to‑day operations.
  • Experience working in a team environment.
  • Experience in skincare or cosmetics.
  • Experience in cross‑cultural collaboration and DEIB or social justice training.
  • Fluency in Spanish, French, or other languages.

Pay

$14.50 USD – $14.50 USD per hour.

Schedule

0‑39 hours per week; flexible schedule to accommodate store needs, including evenings, weekends, and holidays.