Seasonal Ambassador - Downtown Summerlin

About the role

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more. The role emphasizes making a positive impact through personalized experiences and sharing knowledge about Lush’s values.

Responsibilities

• Sales and Customer Experience:
  • Drive sales by utilizing StoreForce dashboard results and feedback to exceed daily goals; take ownership of results and actively grow contributions to store sales.
  • Deliver a world-class customer experience by connecting with shoppers, identifying needs through attentive listening and open-ended questions, and demonstrating product benefits.
  • Seek opportunities to enhance customer experiences and uphold Lush’s mission to leave the world “Lusher than we found it.”
• Building the Brand:
  • Educate customers on Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
  • Articulate brand values in-store and through community engagement initiatives such as hosting store parties to drive traffic and inspire others to join Lush’s mission.
• Product Passion:
  • Expand product knowledge through ongoing learning, staying updated on ingredients, benefits, and innovations to confidently recommend products tailored to customer needs.
• Team Involvement:
  • Development: Use Lush resources to refine sales techniques and product knowledge, supporting personal growth and team performance; actively seek feedback and improvement opportunities.
  • Diversity, Equity, Inclusion, and Belonging: Foster open communication, actively listen to team perspectives on DEIB, and promote collaboration and belonging by valuing each team member’s contributions.
• Operational Excellence:
  • Time and Attendance: Maintain punctuality, reliability, and presence; participate in teamwork, prioritize wellbeing by taking breaks, and stay informed about company updates.
  • Visuals and Merchandising: Keep the store clean, organized, and visually appealing to enhance customer experience and drive sales.
  • Stock and Inventory: Adjust product displays in real time based on sales trends using Visual Merchandising guidelines to improve customer experience.
  • Policies and Procedures: Adhere to company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Qualifications

• Required:
  • Excellent customer service skills.
  • Flexibility to adapt to changing situations and priorities in a fast-paced environment.
  • Knowledge and passion for skincare, natural beauty, and ethical business.
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
• Preferred:
  • Experience with consultation-based customer service models.
  • Strong problem-solving skills for day-to-day operational issues.
  • Experience working in a team environment.
  • Experience in skincare or cosmetics.
  • Experience in cross-cultural collaboration and DEIB or social justice training.
  • Fluency in Spanish, French, or other languages.

Pay

$14.50 USD per hour.