Seasonal Alterations - Store Support - King of Prussia

About the role

The ideal Store Support employee has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale.

Responsibilities

• Assist customers over the phone and at checkout with sales, returns and other transactions while delivering amazing customer service
• Keep the service quick, easy and fun by listening to customer needs and sharing your love for fashion
• Be a great team player by doing your part to keep the department “runway ready,” including straightening up, lightly cleaning and restocking the cash wrap area and sales floor
• Stay up on key fashion trends and products so you can help customers with purchase decisions as necessary
• Build relationships with customers by telling them about upcoming events, Nordstrom gift cards and the Nordstrom Rewards program
• Flexible to support other areas of the store including order fulfillment and order pick-up

Requirements

• The ability to prioritize multiple tasks and requests from customers in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong organization and follow-through
• A knack for problem solving
• Proficiency with computers and an interest in learning new computer applications
• Ability to work a flexible schedule based on business needs
• Physical requirements: continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing and reaching to handle merchandise and assist customers
• Frequent use of hands for grasping, fine manipulation, pushing and pulling
• Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• 401k
• Medical/vision/dental/life/disability insurance options
• PTO accruals
• Holidays
• Performance‑based incentives/bonuses (eligible)

Pay

$17.05 - $17.75 Hourly