SEAS Parking Resource Officer

Position Overview

Parking Resource Officers (PROs) play a key role in supporting safe, orderly, and accessible parking throughout the Town of Barnstable. This position combines public interaction, parking enforcement, and on-the-ground assistance to ensure visitors and residents have a positive experience at Town properties, including Bismore Park during peak ferry operations. PROs serve as ambassadors for the Town by providing accurate information, promoting voluntary compliance, and maintaining a professional and visible presence in the community.

Key Responsibilities

• Greet and assist public with information about Town properties, parking options, regulations, and local resources.
• Monitor assigned parking areas for compliance with Town policies and issue citations when necessary.
• Conduct patrols by vehicle and on foot across designated areas.
• Assist guests with mobile and kiosk parking systems and provide troubleshooting support when needed.
• Observe and manage activity in parking areas, including vehicle placement, bus and tour movements, delivery truck operations, and rideshare or taxi staging.
• Provide additional support in the Bismore Park area during Hy-Line ferry loading and unloading to maintain safe pedestrian flow and answer visitor questions.
• Report safety concerns, operational issues, or unusual activity promptly to supervisors.
• Maintain consistent communication with team members and supervisors throughout each shift.
• Support the overall cleanliness and orderly appearance of assigned areas.
• Maintain a professional, courteous, and customer-focused presence at all times.

Requirements

• Strong customer-service skills with a professional and approachable demeanor.
• Ability to issue parking citations confidently, fairly, and accurately.
• Comfortable using smartphones, apps, and parking-related software systems.
• Ability to stand, walk, and work outdoors in varying weather conditions for most of the shift.
• Reliable, punctual, and able to work independently and as part of a team.
• Ability to lift up to 50 pounds.
• Full availability, including nights, weekends, and holidays.
• Valid Massachusetts drivers license with an acceptable driving record.

Tools & Training Provided

• Training in parking enforcement procedures and Town guidelines.
• Instruction on mobile and kiosk parking systems.
• Use of the Sling App for scheduling and team communication.
• On-site support from supervisors and experienced team members.

Why Join Us?

Engage in meaningful, community-facing work across multiple Town locations
Play a direct role in supporting public safety, access, and visitor experience
Enjoy a dynamic outdoor work environment with a variety of daily responsibilities