Seamstress Tailor Sewist Sewing specialist

About the role

Welcome as an Alterations Specialist at David’s Bridal, where you’ll join a dynamic team dedicated to making dreams come true. You’ll be part of a company that leads its category, with 1 out of 3 items sold being a David’s Bridal product. Your role involves fitting and altering dresses to perfection, ensuring a flawless shopping experience for our customers.

Responsibilities

• Welcoming customers with genuine enthusiasm and providing excellent service over the phone, in person, and through virtual chats.
• Using all systems to manage customer flow and deliver a five-star customer experience.
• Maintaining service levels by being prepared, welcoming, meeting the needs of customers, and being there for them.
• Proactively addressing customer concerns with confidence and knowing when to escalate issues.
• Promoting alteration services and personalization options, assisting stylists in closing sales, and consulting with customers about gown fit and customization.
• Maintaining store standards to ensure a flawless shopping experience.
• Managing inventory, processing special orders, and ensuring first-quality standards for all merchandise.
• Ensuring alteration pricing aligns with company standards and managing all alterations, fittings, sewing, steaming, pressing, and spot cleaning of garments.
• Resolving customer service issues in a swift and effective manner while adhering to company guidelines.
• Supporting cash wrap behaviors and processes transactions accurately to make every customer feel celebrated.
• Maintaining the alterations room in a clean and organized state.
• Performing duties and tasks assigned by store management.

Requirements

• A high school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience, preferably in bridal and/or special occasion production environment.
• Prior experience with computerized POS (Point of Sale) system is a plus.

Qualifications

• Ability to lift up to 10 pounds.
• Manual dexterity to perform non-selling responsibilities, such as using POS terminals, counting money, steaming garments, accessing computers, and receiving or initiating telephone calls.
• Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for long periods.

Skills

• Excellent communication skills, both verbal and written.
• Problem-solving and conflict resolution skills.
• Customer service orientation.
• Technical expertise in alterations and fitting.
• Computer proficiency, particularly with POS systems.

Benefits

• Part-time benefits including a rewarding environment, competitive pay, and team bonuses.
• Dayforce Wallet – get paid early!
• Generous Team Member discount after the first pay period.
• Health insurance options including vision care, critical illness, hospital indemnity, and accidental injury insurance.
• 401K program.
• Discounts for identity theft protection, home and auto insurance, and mobile legal benefits.
• Pet insurance.

Pay

The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $17-21/hr is specific to the state this role is posted in and may not be applicable to other locations.

Schedule

Part-time schedule available.