Seamstress

About the role

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today!

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver a five‑star customer experience.
• Maintain all service levels by being prepared, welcoming, meeting needs and being there for all customers, including operational checklist tasks and meeting customers’ emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five‑Star Customer Service.
• Proactively address customer concerns with confidence; know when to escalate and partner with the leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
• Maintain store‑standards to support a flawless shopping experience.
• Maintain a high standard of dress that complies with the Dress Code Policy.
• Greets and escorts all alterations customers to and from alterations appointments.
• Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Responds promptly to all customer questions by providing product and service information.
• Builds long‑term relationships with customers to meet and exceed customer satisfaction and loyalty.
• Maintains inventory management by processing special orders pick‑ups and ensuring first quality standards for all merchandise.
• Ensure that alteration pricing is at company standards.
• Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards.
• Resolve customer service issues in a swift and effective manner that complies with company guidelines.
• Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.
• Maintain the alterations room so that it is consistently clean and well‑organized.
• Performs duties and tasks as assigned by store management.

Requirements

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach