Seamstress

About the role

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today!

Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly and concisely, adapting style to suit customers through problem solving, excellent phone skills and conflict resolution.
• Use all systems to manage customer flow to deliver a five‑star customer experience.
• Maintain service levels by being prepared, welcoming, meeting needs and being there for customers, including all operational checklist tasks and addressing emotional and practical needs.
• Provide an exceptional service experience to multiple customers simultaneously and contribute to the store’s achievement of Five‑Star Customer Service.
• Proactively address customer concerns with confidence; know when to escalate and partner with leadership.
• Communicate how alterations can perfect the dress for the customer’s event in partnership with the alterations team.
• Promote all alteration services and personalization options.
• Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
• Maintain store standards to support a flawless shopping experience.
• Maintain a high standard of dress that complies with the Dress Code Policy.
• Greet and escort all alterations customers to and from alterations appointments.
• Maintain quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery.
• Respond promptly to all customer questions by providing product and service information.
• Build long‑term relationships with customers to meet and exceed satisfaction and loyalty.
• Maintain inventory management by processing special order pick‑ups and ensuring first‑quality standards for all merchandise.
• Ensure alteration pricing meets company standards.
• Manage all alterations, fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
• Resolve customer service issues swiftly and effectively in compliance with company guidelines.
• Support all cash wrap behaviors and process transactions accurately to make every customer feel celebrated.
• Maintain the alterations room so it is consistently clean and well‑organized.
• Perform duties and tasks as assigned by store management.

Requirements

• High school diploma or equivalent.
• 1‑2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience required, preferably in bridal and/or special occasion production.
• Prior experience with computerized POS (Point of Sale) system is a plus.
• Physical demands: occasional standing, walking, sitting for extended periods; reaching for tools; climbing stairs; stooping, kneeling, crouching, crawling; bending, twisting, standing; moving throughout the store; talking and hearing customers.
• Manual dexterity for non‑selling responsibilities such as POS terminals, counting money, steaming garments, accessing computers, and telephone calls.
• Manual dexterity to sew and perform fittings to David’s Bridal standards as needed.
• Ability to lift and/or move up to 10 pounds.
• Visual acuity: see up close and at a distance, peripheral vision, depth perception; ability to read and use computers, electronic devices and phones for long periods.

Benefits

• Rewarding environment and competitive pay.
• Team bonus.
• Dayforce Wallet – Get Paid Early!
• Referral incentive program.
• Generous Dream Maker Discount after first pay period.
• Vision care.
• Supplemental insurances: Critical Illness, Hospital Indemnity, Accidental Injury.
• 401K program.
• Discount for identity theft protection.
• Discounts for home and auto insurance.
• Discounts for mobile.
• Legal benefits (MetLife Hyatt Legal Plans).
• Pet insurance.

Pay

The role offers competitive pay with a standard base pay range posted as a minimum and maximum rate; the starting rate varies based on factors such as position, location, training, experience, and internal equity.