SEAFOOD/DEPT LEADER

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct, support and supervise all functions, duties and activities for the Seafood department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates by communicating company, department, and job‑specific information.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for the department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by possessing knowledge of products sold within the department; offer product samples; inform customers of specials.
• Cut seafood to customers' requests using proper cutting equipment and provide fresh or frozen products as ordered.
• Prepare foods according to food temperature logs and follow cooking instructions.
• Partner with store management to create and implement a department business plan to achieve desired results.
• Inform and educate department associates about current, upcoming and special in‑store promotions.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Monitor and control expenses for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Schedule routine price changes by updating shelf tags and promotional signs.
• Maintain compliance with all country‑of‑origin labeling and regulations.
• Plan, organize and supervise the inventory process.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management; ensure proper temperatures are maintained in cases and coolers and temperature logs are kept.
• Practice preventive maintenance by properly inspecting equipment and notifying appropriate personnel of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activity, including robbery, theft or fraud.
• Work cooperatively in a high‑paced and sometimes stressful environment.
• Manage conflict in a reasonable, non‑confrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

Minimum Requirements

• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations
• Current food handler’s permit (once employed)
• Adequate knife handling skills and knife speed

Desired Qualifications

• High school diploma or equivalent
• Management experience
• Knowledge of cutting, traying, wrapping, and labeling
• Seafood experience
• Retail experience
• Second language proficiency (speaking, reading and/or writing)