SEA Station Manager - Cargo

About the role

As a Station Manager, you are responsible for overall station performance, combining cross-business line know-how, leadership skills, commercial acumen, and the ability to coordinate the support functions that enable your station to perform. You are the highest local escalation point for customers and other local stakeholders for operational issues while maintaining a longer-term, strategic perspective on station performance and needs. You serve as the first touchpoint for Country MDs, cluster heads, and global/cluster support functions on station-related questions.

Responsibilities

• Operational Responsibility
  • Accountable for all aspects of operational execution at the station level, with a good understanding across all business lines (Ground Handling, Fueling, and Cargo).
  • Ensures station operational and financial performance, as measured by relevant KPIs, aligns with or exceeds cluster/sub-cluster strategy and objectives.
  • Accountable for safety in the station; embed QHSE culture in operations, enforce QHSE inspections and audits, lead and facilitate investigations, and implement corrective measures.
  • Implements policies, procedures, and standards from Group/Region, including QHSE, Training, and GSE, ensuring compliance and identifying opportunities for operational efficiency and process improvement.
  • Maintains a strategic lens (12–18 months) on station strategy and provides input on budget or forecasting processes.
• Leadership Responsibility
  • Ensures frontline leadership is effective and capable of performing all responsibilities at their level.
  • Ensures retention of key talent in the organization.
  • Responsible for articulating and approving recruitment and training needs in collaboration with Rostering Support, Planning CoE, and Training Academy.
  • Serves as the direct line manager for Business Line Leads (BLLs).
  • Responsible for active labor relation management at the station level in coordination with HR Business Partners.
  • Oversees Quality, Health, Safety, and Environmental activities at the station with the objective of reducing employee injuries, aircraft, and equipment damage.
• Commercial Responsibility
  • Builds and maintains customer relationships at the local level, as well as with local stakeholders such as airports, proactively managing questions or complaints.
  • Meets with customers regularly to gather feedback and monitor satisfaction levels.
  • Focuses on continuous improvement of quality, productivity, and customer retention.
  • Demonstrates an entrepreneurial mindset in scoping for future opportunities at the station in coordination with Cluster Commercial.
  • Possesses a strong financial understanding of the P&L; monitors and analyzes P&L statements for variances and takes appropriate action.
  • Provides inputs around local complexities for RFPs.
• Support Functions Responsibility
  • Refines and signs off on centrally provided resource plans based on the latest customer schedules, changes in employee availability, or other related events to ensure operational targets are met.
  • Manages contracted service providers (security, cleaning, porters, staff transport, drivers) to ensure Swissport standards are upheld and performance aligns with Service Level Agreements.
  • Engages closely with all Center of Excellence (CoE) functions to ensure support services are provided to the station.
  • Supports preparation of country-level regulatory and financial reporting where required, together with the country finance team (especially for Country HQs).

Key Performance Indicators

• Revenue
• EBITDA
• Safety Performance
• NPS Scores
• HR Metrics
• Quality targets as set by Swissport and/or as agreed with customers
• Other KPIs as defined by the business unit

Requirements

• University degree or equivalent; advanced degree in a related field or professional certifications are advantageous.
• Excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance.
• 5 years' experience with P&L responsibility, preferably in the Aviation Industry.
• Fluent spoken and written English.
• Strong strategic skills and commercial acumen combined with the ability to motivate teams to deliver high-quality standards.
• Ability to establish and maintain positive, professional, internal, and external work relationships with all stakeholders and interest groups.
• Team-focused management style that fits into a fast-paced, entrepreneurial environment.
• Strong oral and written communication skills with the ability to communicate and motivate at all levels.
• A sense of urgency and a passion for improving the delivery of services with a commitment to continuous improvement.
• Personal and professional integrity of the highest order.

Travel & Physical Demands

• Able to travel up to 15% to support job responsibilities.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 100 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, and the ability to adjust focus.

Pay

$110,000 - $120,000 yearly.