Sea Center Guest Experience Associate

Specific Responsibilities

• Interact with guests personably to make their visit an informative, rewarding, enjoyable experience throughout Museum/SC including; greeting and welcoming guests, answering questions and providing information about the Museum and its exhibits and programs.
• Become familiar with the Museum/SC and related events and areas (Stearns Wharf, the Waterfront, and Santa Barbara), answer guest question and provide accurate and helpful information to volunteers and guests promoting visitorship and acting as a representative at various exhibit posts.
• Monitoring the flow of guests into and out of SBMNH/SC Admissions area. Being aware of the facilities, both inside and outside, for unsafe or potentially hazardous conditions or areas that might require maintenance.
• Fielding incoming telephone calls including routing calls and taking messages. Monitoring e-mail boxes, providing replies when necessary.
• Learning and utilizing various software programs (Shopify and Ticketure software) to collect admissions fees, sell memberships, and merchandise.
• Overseeing and operating postage meter machine, distributing mail, facsimiles and packages to staff mailboxes and/or alerting staff to pick up their deliveries.
• Supporting other Museum/SC departments with light clerical duties as assigned.
• Proactively interacting with guests shopping in the Museum/SC store to ensure the guests are served including answering questions, assisting them with purchases, cashiering and welcoming their return.
• Ensuring the retail store displays are maintained by cleaning and straightening merchandise.
• Aiding in receiving new merchandise by pricing and stocking.
• Ensuring workspace is clean and clear of clutter consistent with Museum/SC and department operations and safety procedures.
• Assisting in coordinating special programs or other nighttime events.
• Contributing to a positive guest experience by greeting and addressing any questions when encountering guests as they navigate through the Museum and Sea Center.
• Supporting the Museum’s commitment to diversity, equity, and inclusion for fellow staff, guests, and the community.

Essential Requirements

• General office, sales, and/or customer service experience.
• Strong computer skills.
• Strong communication skills (verbal and written).
• Excellent interpersonal skills with a strong ability to interact with various types of individuals.
• Comfortable interacting with the public.
• Able to work in collaboration and on team projects.
• Strong organizational skills, including an excellent ability to handle multiple tasks.
• Able to work independently, be proactive, and troubleshoot.
• Able to maintain a high level of confidentiality in all areas of work.
• Dependable, punctual, and reliable.
• Comfortable working in various work environments including outdoors.
• Must be available to work Museum/SC open hours, including weekends.
• Bilingual proficiency is a plus.