SCU Live Customer Service Rep

Duties

• Assist members with inquiries via live chat, phone calls, email or video chat.
• Address members' needs promptly and accurately while maintaining a friendly and professional demeanor.
• Learn and utilize ITM software to perform Teller transactions in DNA.
• Deepen knowledge of financial products and services to better serve members.
• Collaborate with team members to ensure consistent service delivery and contribute to a positive work environment.

Qualifications

• A high school education is required.
• One year of experience in an operational, technical or member service role at a financial institution.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, Prescription and Life Insurance.
• 401K with employer matching contributions.
• Tuition reimbursement.
• Flexible federal reserve banks holiday schedule.