Scrum Master

About the role

We are seeking a Senior ScrumMaster to lead Agile delivery execution for our global eCommerce web platform. This individual will play a critical role in driving delivery excellence across multiple cross-functional teams supporting customer-facing digital experiences, web applications, integrations, and enterprise commerce initiatives. The Senior ScrumMaster will serve as a leader and delivery partner responsible for improving team performance, enabling scalable Agile practices, managing complex dependencies, and ensuring predictable execution across large-scale digital initiatives. This role requires strong experience operating within fast-paced eCommerce environments and partnering with global technology and business stakeholders. This position reports directly to the Director of Project Management.

Responsibilities

• Lead Agile delivery across multiple Scrum teams supporting the global eCommerce platform and related digital initiatives
• Facilitate and optimize Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, retrospectives, and release planning
• Drive execution and delivery alignment across Product, Engineering, Quality Engineering, Operations, and business stakeholders
• Partner closely with Product Owners and leadership teams to ensure prioritization, sprint readiness, and roadmap alignment
• Identify, manage, and escalate delivery risks, blockers, and cross-functional dependencies impacting timelines or release quality
• Coach teams and stakeholders on Agile methodologies, Scrum principles, delivery best practices, and continuous improvement
• Drive Agile maturity initiatives and contribute to scaling Agile practices across the organization
• Support enterprise release planning and coordination for high-visibility eCommerce production deployments
• Monitor and analyze team performance metrics including velocity, sprint predictability, burn-down trends, release readiness, and quality indicators
• Facilitate communication and executive-level reporting for project status, delivery health, risks, and dependencies
• Collaborate with Quality Engineering teams to ensure testing, defect management, and quality gates are embedded within sprint execution
• Promote a culture of accountability, transparency, collaboration, and continuous improvement
• Lead coordination efforts across global and offshore delivery teams operating in multiple time zones
• Maintain Agile governance, reporting, dashboards, and documentation within Jira and Confluence
• Create executive dashboards, sprint analytics, release reporting, RAID logs, and delivery documentation using Jira and Confluence

Pay

$90,000-$120,000 a year

Benefits

• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support: Maternal & Parental Leaves
• Insurance Options: Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
• Time Off: Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing