Scrum Master

Key Responsibilities

• Act as a servant leader and coach for two dedicated Scrum teams (Sales Cloud or Service Cloud).
• Facilitate all Scrum ceremonies (Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective) effectively, ensuring team engagement and adherence to agile principles.
• Coach the Development Team in self-organization and cross-functionality.
• Coach the Product Owner in creating and maintaining clear and concise Product Backlog items, prioritizing effectively, and understanding the needs of stakeholders.
• Foster an environment of continuous improvement and psychological safety.
• Remove impediments and ensure the team is focused on delivering value.
• Help the team understand and implement empiricism.
• Leverage your experience with Fullstack development methodologies and challenges to facilitate communication and collaboration between Fullstack developers and Salesforce-specific developers.
• Help the team navigate complexities inherent in integrating Salesforce with other systems and applications.
• Facilitate discussions around technical debt, architectural considerations, and best practices that span both Fullstack and SFDC Domains

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
• 5+ years of experience as a dedicated Scrum Master.
• Proven experience working with software development teams that include both Fullstack developers and Salesforce developers (SFDC).
• Demonstrable understanding of Salesforce Sales Cloud OR Service Cloud functionalities and development ecosystem.
• Certified Scrum Master (CSM) or Advanced Certified Scrum Master (A-CSM) required.
• Strong understanding of agile principles and values (Scrum, Kanban, XP).
• Excellent communication, facilitation, coaching, and conflict resolution skills.
• Ability to influence without authority and build strong relationships.
• Experience with agile project management tools (e.g., Jira, Azure DevOps, Asana).

Preferred Qualifications

• Advanced Scrum certifications (CSPO, SAFe, LeSS, etc.).
• Experience with Salesforce development methodologies (e.g., Salesforce DX, Copado, Gearset).
• Technical background in software development (e.g., hands-on coding experience).
• Experience in a regulated industry (if applicable to your company).